During the ongoing Covid-19 pandemic we have made several changes to our usual practice to ensure we keep patients and staff safe. This page outlines a little about what you may experience when contacting or attending the surgery.
When first contacting the practice
All contact with the practice is encouraged to be by telephone in the first instance on our usual practice number. You will speak with one of our trained reception staff who will ask you a few questions to ensure we connect you with the right service. If the outcome is an appointment with a GP you will be booked in for a telephone or video consultation. You will be given a date and time window for the call (usually within 2 hours).
Before attending the practice
If following your initial consultation a face to face appointment is required, we will arrange this with you at the time of the initial appointment. You will be given a time for your appointment at the practice. It is important that you do not arrive too early or late for your appointment as face-to-face appointment times are being staggered to reduce the number of patients in the waiting room at any time, to keep you safe. We would ask that you arrive no earlier than 5 minutes before your appointment time.
When attending the practice
You will notice that the surgery looks a bit different to previous. We have produced a video which you can access by clicking here. It shows a typical patient experiences when visiting the surgery and explains some of the measures we have in place. When you come down to the practice it is important that you are wearing a mask. You will be asked at the door if you have an appointment and will have your temperature checked.
It is important that where possible we limit the number of individuals attending for a patient’s appointment. We ask that unless a parent or carer is required to attend with you, that you attend alone.
If you develop Coronavirus symptoms (fever, continuous cough, or loss of or change to sense of taste or smell) prior to attending the practice it is important that you DO NOT ATTEND and contact the practice to inform us so we can rearrange as necessary.
We are still operating fully despite the doors being closed, and we are seeing patients face to face when necessary for examination.
Earlier in the pandemic some of our regular activity was suspended, however, this is now back up and running. Annual checks with the nurse, smears and blood tests can all be booked directly from reception. As some of these services were temporarily suspended during the pandemic we are still catching up. We are working through our lists to arrange annual reviews, however, if you have think you have missed a check-up you would otherwise have had at the surgery you can call reception any day after 11am and our trained staff will assist you.