Mrs Gillian ThomsonPractice Manager
The Practice Manager is responsible for all of the business aspects of the practice. She ensures everything is in place to deliver the best care to practice patients. This covers all aspects of HR, Finance, Health & Safety, and IT Systems. The Practice Manager works alongside the GP’s, and in collaboration with the HSCP and the Health Board to ensure we are working in line with the wider NHS plan.
Mrs Sandra ColstonDeputy Practice Manager
Our Deputy manager is responsible for the day to day management of the practice and ensures that staff and systems are operating efficiently to deliver services to our patients.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.